For information on How to Claim, please click on the relevant button below. This will give you clear insight into what is needed when claiming for both inpatient and outpatient claims as well as other useful information.
Please find our contact details below in accordance to your residential area for the following services:
For emergencies, please contact us immediately by phone on our 24/7 claim number +44 (0) 20 7590 8816 or +44 (0)20 3906 4000 to receive the assistance you need.
For treatment pre-authorisation, we will require the treatment guarantee form, which should be completed by your treating doctor. This needs to be emailed to us with all supporting information 5 days prior to the start of your treatment in order to receive approval swiftly. We will liaise with your treatment provider directly to arrange direct billing for your peace of mind.
For reimbursement claims, please download and complete our claim form and email this to us at together with all supporting documents.
We are able to accept pdf documents, scanned copies and photographs of your medical reports, invoices and receipts. However, please do keep your originals in case they are required at a later stage to verify eligibility of your claim and treatment costs.
Worldwide Excluding Far East Claims & Emergency Assistance
UK Claims Office
48 Berkeley Square
London W1J 5AX
Tel.: +44 (0)20 7590 8816 or +44 (0)20 3906 4000
Fax: +44 (0)20 7590 8819
USA Claims: 1-888-689-9661
(Toll free number within USA and Canada)
Far East Claims and Emergency Assistance
Euro-Center (Thailand) Co., Ltd.
Evergreen Place, 10th Floor
318 Phayathai Road, Ratchathewi
Bangkok 10400, TH
Tel.: +66 (0)2 569 0118
*For residents in the following countries: Cambodia, China, Hong Kong, Indonesia, Japan, Laos, Malaysia, Myanmar, Philippines, Singapore, South Korea, Thailand, Timor-Leste, Vietnam